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    Home»Trending»Get What You Want: 12 Customer Service Tricks You Need to Try
    Trending

    Get What You Want: 12 Customer Service Tricks You Need to Try

    Steve AdcockBy Steve AdcockNovember 6, 20234 Mins Read
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    Let’s face it: speaking with customer service is never something we like to do. Sometimes, we face tricky situations when dealing with customer service. In this article, we’ll share 12 easy tricks that can make your customer service experiences better and get what you want.

    Whether you’re looking for a refund, need assistance, or have a complaint, these tips will help you navigate the customer service maze. So, let’s dive in and discover how to make your shopping and service encounters smoother and more satisfying.

    Be Polite and Patient

    AndrewLozovyi/Deposit Photos

    One of the most essential customer service tricks is to remain polite and patient throughout your interaction. Remember that the person on the other end of the line or across the counter is just doing their job, and they are more likely to help you if you treat them with respect. Use “please” and “thank you” liberally, and stay calm, even if you’re frustrated.

    Do Your Research

    Pexels

    Before reaching out to customer service, it’s crucial to do your research. Understand the company’s policies, warranties, and relevant terms and conditions. Knowing the products or services you’ve purchased will make it easier to present your case and negotiate effectively.

    Keep Records

    AndreyPopov/Deposit Photos

    Keeping records of your interactions with a company can be a powerful tool. Note down dates, times, names of customer service representatives, and a summary of what was discussed during each conversation. This information can help you reference previous discussions and hold the company accountable for promises made.

    Use Social Media

    Boychenko/Deposit Photos

    In the age of social media, companies are highly sensitive to their online reputation. If you’re not getting the help you need through traditional customer service channels, consider contacting the company via social media platforms like Twitter or Facebook. Publicly sharing your issue can often prompt a quicker response and resolution.

    Ask to Speak to a Supervisor

    konstantynov/Deposit Photos

    If you’re not progressing with the initial customer service representative, politely ask to speak to a supervisor or manager. Supervisors often have more authority to make decisions or provide solutions and may be better equipped to handle complex issues.

    Stay Persistent

    RostyslavOleksin/Deposit Photos

    Persistence can be a potent customer service trick. If your request is legitimate, don’t be afraid to follow up repeatedly until you get a satisfactory resolution. However, always maintain your politeness and patience during these follow-ups.

    Escalate the Issue

    deagreez1/Deposit Photos

    If all else fails and you feel your issue is not addressed appropriately, you may need to escalate the matter. Many companies have formal escalation procedures found on their websites or by asking a representative. Escalating your issue can often result in more attention and a favorable resolution.

    Be Prepared to Compromise

    g_studio/Deposit Photos
    g_studio/Deposit Photos

    Sometimes, getting what you want from customer service may require a compromise. Consider what you are willing to accept as a resolution, even if it’s not everything you initially wanted. Flexibility and willingness to work with the company can often lead to a more satisfactory outcome for both parties.

    Mention Regulatory or Legal Rights

    Krakenimages.com/Deposit Photos
    Krakenimages.com/Deposit Photos

    In some situations, informing the customer service representative about your knowledge of consumer rights or relevant regulations can be beneficial. For example, if a company is not adhering to warranty or refund laws, calmly but firmly mention the specific regulations or laws that apply to your situation. This can prompt the company to take your concern more seriously and ensure they comply with legal requirements. However, always approach this tactic respectfully and be willing to work together to find a mutually agreeable solution.

    Know When to Walk Away

    HayDmitriy/Deposit Photos
    HayDmitriy/Deposit Photos

    While it’s essential to be persistent and advocate for your rights as a customer, it may be best to cut your losses and move on. If you’ve exhausted all available avenues and still can’t get what you want, consider whether the time and energy you invest are worth the potential outcome. Sometimes, it’s better to find an alternative solution or provider.

    Play the “Loyalty” Card

    erstudio/Deposit Photos

    If you’ve been a long-time company customer, don’t hesitate to mention your loyalty. Companies often value their repeat customers and may be more inclined to accommodate special requests or provide policy exceptions to retain their business. Politely remind the customer service representative of your history with the company and express your desire to continue your patronage.

    Utilize the Threat of Competition

    IgorVetushko/Deposit Photos
    Deposit Photos

    Sometimes, hinting at the possibility of taking your business elsewhere can be an effective strategy. If you’re not getting the resolution you want from customer service, calmly mention that you’re exploring alternatives. Companies are often eager to prevent customer churn and may offer incentives or solutions to persuade you to stay. However, use this tactic honestly, as making empty threats can damage your credibility.

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    Steve Adcock
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    Steve Adcock quit his job after achieving financial independence at 35 and writes about the habits millionaires use to build wealth and get into the best shape of their lives. As a regular contributor to The Ladders, CBS MarketWatch, and CNBC, Steve maintains a rare and exclusive voice as a career expert, consistently offering actionable counseling to thousands of readers who want to level up their lives, careers, and freedom. Steve lives in a 100% off-grid solar home in the middle of the Arizona desert and writes on his own website at MillionaireHabits.us.

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